Refund policy

Returns & Refunds

Easy returns.Thoughtful service.Shopping made simple.

At 14th collection, we believe shopping should feel effortless. We hope you love every piece you receive, but if something isn’t quite right, we’re here to help.

We gladly accept returns on eligible items within 7 days of delivery.


Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 days of delivery.
  • Be unworn, unwashed, and in its original condition.
  • Have all original tags attached.
  • Be free from stains, odors, makeup, pet hair, or any signs of wear.

 

How to Start a Return

To request a return, please contact us at:

14thcollection@gmail.com

Please include your order number and the item(s) you would like to return.

Once your return request is approved, we will provide detailed return instructions, including the correct return address.

Please note that returns sent without prior authorization cannot be accepted.

Return Shipping

We do not offer free returns.

Unless an item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

Return destinations may vary depending on your order and location. For eligible U.S. orders, local return options may be available. Please contact us before sending your return, and we will provide the correct return address.

Please do not return items to the address shown on the original shipping label, as it may not be our designated return address.

We recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at 14thcollection@gmail.com with your order number and clear photos of the issue.

We’ll make it right as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your original item and placing a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale items
  • Archive sale items
  • Gift cards
  • Promotional gifts or free items
  • Items marked as final sale
  • Items that have been worn, washed, altered, scented, stained, damaged, or no longer in resalable condition
  • Archive sale items are final sale and cannot be returned or exchanged, unless defective.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the approval of your refund.

Approved refunds will be issued to your original payment method within 10 business days of processing.

Please note that your bank, credit card provider, or payment service may require additional time to post the refund to your account.

To avoid delays, please provide your return tracking number once your package has been shipped.

Refunds will be issued in the original order currency and to the original payment method, unless otherwise required by law or agreed with you.

Shipping Fees

Original shipping charges and return shipping costs are non-refundable, except in the following situations:

  • The item arrives damaged or defective.
  • You receive an incorrect item.
  • The package is lost or damaged during transit.

Refused or Undeliverable Orders

If a package is refused, returned due to an incorrect or incomplete shipping address provided by the customer, remains unclaimed, or cannot be delivered for reasons beyond our control, any shipping charges incurred may be deducted from your refund, where permitted by law.

Need Help?

If you have any questions about your order or return, we’d love to hear from you.

Email: 14thcollection@gmail.com